Customer information
Refund Policy
Last updated: 25 September 2026
Digital delivery
Your unique number and digital card are normally delivered immediately after Stripe confirms payment. Before payment, you expressly request immediate delivery and acknowledge that your statutory withdrawal right ends once delivery of the digital content begins, where permitted by applicable law.
When we refund
We will refund duplicate charges, unauthorized transactions confirmed through the appropriate process, and payments where a technical failure prevents us from delivering a unique number and we cannot correct the problem within a reasonable time.
Requesting help
Email [email protected] with the payment email, approximate payment date, and a description of the issue. Never send your full card number or security code.
Timing
Approved refunds are returned to the original payment method. Stripe and your bank determine when the funds appear, which can take several business days.
Mandatory consumer rights
This policy does not remove any refund, cancellation, or consumer right that applies under the laws of Cyprus, the European Union, or your country of residence.